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The Essential Business Services Every Organization Needs

Business services are a recognisable subset of commercial legal services, and share many of their distinguishing features. They include corporate filing and record-keeping, insurance underwriting, human resources management, international trade law and intellectual property management, procurement and logistics, tax and social security administration, among others. In addition, business services can also encompass technology administration, government procurement, telecommunications law, environmental law, telecommunications management, information technology law, banking, accounting, information technology, energy law, travel, hospitality, and law and business. All of these are important components of running a business successfully, but business services go well beyond business functionality. Rather, they encompass a range of activities critical to the achievement of company objectives.

With this focus on business services in the context of the broader business model, it becomes clear that software services, as an example, play a crucial role in providing the kind of “soft” resources that are critical to business performance. And these resources do not simply come in the form of technological support services. Rather, they are derived from a range of activities critical to the achievement of a business’s goals, including information systems design, business model development, business operations management, business finance, business sales and marketing, and business support services.

But what about software services? To understand how software services can contribute to business success, it is important to appreciate why most large and small organizations depend on them. At the most basic level, most organizations use software services to automate business procedures. For instance, the vast majority of call centers operate using advanced soft-based processes such as accounting, customer support, sales management, and payroll. Likewise, many organizations use complex information technology systems, such as enterprise resource planning and enterprise search software, for managerial, logistical, and communication tasks. These functions are performed by a combination of software programs and non-software solutions, such as human capital management and talent management.

Another example of business services offering a “soft” service is waste management consulting. Waste management consulting is very different from the traditional engineering management consultant job, which usually involves specialized knowledge of a business’ engineering systems. In fact, waste management consulting requires a thorough knowledge of industrial design, manufacturing, and manufacturing efficiency. While many engineering consultants have some industry-specific knowledge, waste consultants usually need to consult with industry-specific experts on a regular basis. For instance, an engineering consultant working with a plastics manufacturer would most likely not be consulted on the logistics aspects of a plastics factory, or on industrial production efficiency in general.

The third category of business services is “personal services.” These include such things as legal assistance, public relations, marketing, customer service, event planning, and personal administrative support. While most business services professionals are aware of the broad range of professional services they provide, very few realize that they offer virtually any specialized type of human assistance, even at the mundane level of personal administrative support. For instance, most legal firms do not hire personal chefs to prepare their clients’ meals, but they often provide legal assistance in preparing legal papers and other documents. Similarly, many public relations firms have marketing departments whose sole purpose is to market the company and keep its name in mind when individuals need their services.

Every organization should have at least one person dedicated to its community development efforts. Businesses should have a designated Community Development Director who is charged with the responsibility of increasing the income of the corporation through various types of volunteer engagement activities. Community development projects can be extremely beneficial to all levels of an organization, especially those who are nonprofit and want to develop partnerships with local businesses. Businesses that specialize in security services can also perform community development projects through a variety of strategies, including security training programs and demonstrating how a company’s security systems work in conjunction with the community. Finally, the third category of business services that every organization should have is “miscellaneous” services: these are generally things like marketing, public relations, and administrative support that do not directly contribute to the growth of the company but still help it grow.

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